Supporting a diverse community

As a unit secretary in ambulatory care at North York General (NYGH), Lourdes Sevilla is often the first point of contact for many patients and their loved ones. From admissions to charting, and everything in between, Lourdes handles and supports a wide range of individuals and their care needs.

Since starting her career at NYGH in 2020, she’s seen firsthand the incredible community across North York and beyond, and she knows the importance of giving back to a hospital that supports so many in all stages of life.

Reducing emergency visits and supporting outpatient care

In her role as a unit secretary, Lourdes is supporting patients utilizing NYGH’s outpatient clinics.  Through outpatient clinics, those needing care can avoid overnight stays in the hospital and receive treatment in more comfortable spaces, sometimes with the support of families and loved ones nearby.

Education is key

Lourdes is a strong advocate for continuing education. She is planning on transitioning to Project Management this fall with further schooling, and is proud to be a part of the hospital’s incredible learning environment. NYGH is Canada’s leading community academic hospital and is affiliated with the University of Toronto, something she says is a huge asset to staff and patients alike.

Giving back

Lourdes is a recent winner of the staff lottery and takes part in it to give back to a hospital that supports her, her career growth, colleagues and patients across a diverse community. “We should be proud of what we do, and participating in this lottery is a great way to give back to North York and the community it serves,” she reflected.