My Healing Journey at North York General

It’s been 12 years since a terrible car accident changed my life in a blink, and my healing journey continues. Thankfully, North York General Hospital (NYGH) was there for me during this life-defining moment and continues to be here for me today.

Just before my accident, I was driving and a debilitating pain in the side of my head caused me to black out, sending my car into a tree. The paramedics took me to NYGH, where I received incredible care from every single staff person at the Charlotte & Lewis Steinberg Emergency.

Dr. Alice Chan gathers supplies in the Charlotte & Lewis Steinberg Emergency.

My Healing Journey at North York General

It’s been 12 years since a terrible car accident changed my life in a blink, and my healing journey continues. Thankfully, North York General Hospital (NYGH) was there for me during this life-defining moment and continues to be here for me today.

Just before my accident, I was driving and a debilitating pain in the side of my head caused me to black out, sending my car into a tree. The paramedics took me to NYGH, where I received incredible care from every single staff person at the Charlotte & Lewis Steinberg Emergency.

Ana Bector's Healing Journey at North York General

Dr. Alice Chan gathers supplies in the Charlotte & Lewis Steinberg Emergency.

I underwent comprehensive testing to determine what caused the accident. My wonderful doctor in the ED could see my fear and made a joke about how it was good the tree did not fall because the city charges a hefty fee for that. That was the first time I smiled or laughed.

While I was in the Emergency, I also learned that I had immune thrombocytopenic purpura (ITP), a rare autoimmune disorder that causes one to have low platelet levels. Platelets help the blood to clot. The ED doctor was so compassionate when he explained the disorder to me, but my main concern was not knowing whether my platelets were high enough to consider surgery if I had a brain tumor or another terrible disease. Fortunately, that was not the case. I was eventually diagnosed with epilepsy.

As I couldn’t walk, drive or do household tasks after the accident, I started intensive physical therapy for two years. Some days I was encouraged by my progress but other times, I felt discouraged by setbacks. I recall looking up at the stairs in my home thinking it looked like Mount Everest. However, I “stayed the course” and I can now walk, drive, and do household tasks.

Still, recovery is a long and winding road. In September 2023, I was feeling “off” and went to my family doctor, who ordered bloodwork. With some concerning findings from the bloodwork results, I was in a potentially dangerous situation. My doctor advised me to go to the Emergency, so I ended up back at Charlotte & Lewis Steinberg Emergency at NYGH.

Ana Bector's Life Healing Journey at North York General

“Everyone in the Emergency Department was so kind and encouraging. Even though the nurses are busier than ever, they made sure I was comfortable. They really are the heart of the hospital.”

Ana Bector, a thankful patient and Patient Experience Partner

I was seen by Dr. Alice Chan, who stabilized me and diagnosed the problem. Once I was stabilized, she arranged an appointment for me with Dr. Maral Nadjafi, now the former Chief of Medicine at NYGH, and I returned home. At the appointment, Dr. Nadjafi was incredibly kind and patiently answered all my questions, for which I was thankful.

In recent months, I have also been experiencing chronic pain. It’s predominantly the right side and it feels like a screwdriver boring into my shoulder and radiating downwards. My doctor was concerned and ordered two MRIs for me at NYGH, and in December 2023 I completed them to start investigation into the cause of my chronic pain.

With my “lived experience” at NYGH, I now volunteer as a Patient Experience Partner (PXP) because I feel so connected to the hospital. My ability to empathize with patients will help me to contribute to even better people-centered care. It is an honour and privilege to support NYGH in this capacity. I have found a fulfilling purpose through all these experiences, and I couldn’t be more grateful to NYGH for being here for all of it.

Ana Bector, a grateful patient and Patient Experience Partner

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